🔁 Refund & Return Policy

Effective Date: [Insert Date]

At Vaz.ug, customer satisfaction is our top priority. If you’re not happy with a purchase, we’re here to make things right.

📦 Returns

You may return most new, unused items within 7 days of delivery for a full or partial refund, if:

• The item is damaged, defective, or incorrect

• The item is unused and in its original packaging

• You have proof of purchase

🚫 Items Not Eligible for Return

• Used or damaged items (unless they arrived that way)

• Perishable goods (e.g. food, flowers)

• Personal care items (e.g. makeup, underwear)

• Digital products or subscriptions

💸 Refunds

Once we receive and inspect your return:

• We’ll notify you via email or SMS

• If approved, your refund will be processed within 5–10 business days

• Refunds are sent via Mobile Money, Bank Transfer, or credited to your Vaz.ug Wallet

🔄 Exchanges

Need to exchange an item (e.g. wrong size or color)? Reach out within 7 days, and we’ll help you swap it—subject to stock availability.

🚚 Return Process

1. Contact us at support@vaz.ug or call [insert phone number]

2. Provide your order number and reason for return

3. We’ll guide you on how to return or schedule a pickup (where available)

📝 Questions?

Our support team is here to help — reach out anytime at
📧 support@vaz.ug
📞 [insert customer care number]